Our Vision Statement
We enshrine to, Strategise and commission a strong fundamental in lodging facility, service quality
and market branding to position Garden City Hotel, Phnom Penh as the leading five star luxury hotel
in Cambodia and the Asia Pacific region.
Short, medium and long-term business plan and affirmative management policies to maximise
company’s Operating profit and shareholders’ Return On Investment.
Respect
We believe in a harmonious, caring and sharing working environment with mutual respect and close interaction.
Team Work
We believe in working as a team. We achieve our department and company goals through group discussion,
sharing of ideas and plan towards common objectives and goals.
Trust
We believe in openness, honesty, trusting each other to do our best and to take full responsibility of what we do.
Environment
We believe in providing a safe, clean, tidy and hygienic work place and sensitive to environmental, social and
cultural requirements.
Development
We believe in training and developing potential human resources, improving and upgrading technology and facilities
to maximise productivity and product quality.
Customer Satisfaction
We believe in providing our best service with “an extra mile” to achieve total customer satisfaction.
Corporate
Adhere to the company visions.
Be focus & competence with our missions and engage fully our time, energy and efforts
towards achieving the company’s goals & Objectives.
Colleagues
Respect your peer and co–workers.
Be caring and sharing amongst fellow colleagues to foster a conducive, interactive and
friendly working environment.
Customers
Treat our guests with our highest level of quality services and products.
Level of guest satisfaction marks our success and attribution to our business achievement.
Community
Savour the local social, cultural and ethnic activities.
Taking active role in events and happenings within the Community.
Country
Serve the country respectfully.
Observe the law and contribute towards the growth of the nation and be a role model of the service industry.
Guest
“Guest comes first”
Guest of Garden City Hotel will always be our first priority and deserve our best service.
“Guest satisfaction”
Guest of Garden City Hotel will be provided with the highest satisfaction in product and service quality.
Service
Attentiveness, politeness, adherence to customer’s needs, tidy & neat attire, warm
welcoming expression and clean & soothing atmosphere.
Front of the House
Prompt Service, Warm greeting, Cleanliness, Tidiness, Clean & tidy staff attire, Tidy
personal grooming, Systematic work flow, Fresh & friendly environment.
